How do I contact Avianca customer service?
Know how to contact the customer service of Avianca Airlines:
Do you need assistance from Avianca Airlines and are you searching for ways to reach them? Avianca Airlines provides customers with the support to get all information relevant to the service from them. Avianca Airlines provides customers with the option of connecting to the customer service department in many ways. If you are willing to know how you can contact Avianca Airlines for assistance, you can gather the information below.
Learn the ways of contacting Avianca Airlines
A person who is looking for help can contact Avianca customer service in many ways, that includes a helpline number, live chat, and email support. Different ways to contact customer service for Avianca Airlines are explained below.
Customer service number
- You can contact an Avianca Airlines representative, by calling the toll-free customer service (1-800-284-2622) number at 24*7 to obtain help for any query you need to know.
- Once you are connected to the Avianca Airlines helpline number an automated voice provides instructions.
- Further, by following the guidelines from the automated voice you can finally get your phone call transferred to a live representative.
- Then you can speak to the Avianca Airlines customer care executive directly regarding the query you need to get resolved.
- Phone number is the most successful way of contacting Avianca Airlines customer service for immediate assistance
Live chat service
- Live chat is another way of connecting Avianca Airlines to get support for any reservation-related question you need to resolve.
- The online chat service of Avianca Airlines is accessible through its official website.
- You need to launch the live chat box at first, then enter the query you need to get answered by an Avianca Airlines representative.
- Then a person assigned by Avianca Airlines on that chat box replies to all your questions immediately in a most efficient way.
The email support service of Avianca Airlines is another way of getting help from a live representative by sending the query in a registered email.
Avianca Airlines Customer Service Support
Most customers find the Avianca phone number the most convenient way to get assistance from a live customer service executive instantly. Avianca Airlines customer support provides all new and current customers with the assistance they need for any kind of help from a live representative.
How to talk to a live person with Avianca?
If you are wanna talk to or get in touch with a live person in Avianca Airlines customer service then mentioned the steps followed.
- Just dial Avianca Airlines' phone number (1-802-610-2076) call center.
- And then select 5 in the first menu, 1 in the second menu, and 6 in the third menu.
- After that, you will be connected to an Avianca live customer service representative to talk to live agents.
For your convenience below are other options mentions via Avianca Airlines automated phone system:
- To check-in for a flight, today or tomorrow is on-time press 1
- For baggage help press 2
- For updates and changes to an existing reservation press 3
- To book a new reservation press 4
- For other general information, including free Avianca and memberships press 5
- For Avianca master card priority service press 6
- To repeat the menu press 6
Avianca Airlines social media support is available to click and go ahead:
- You can contact an Avianca customer service representative using the Avianca Airlines Facebook page
- You can also contact Avianca live customer service representatives using Avianca Twitter Page
- You can contact an Avianca real customer service representative using Avianca Instagram Account
How do I contact Avianca Airlines?
Are you the passenger who is looking for help from Avianca Airlines experts? Then you can choose to contact Avianca Airlines' phone number that has live and experienced experts that give 24/7 assistance. To know that how to reach them you can follow the steps below.
Steps to Contact Avianca Airlines Phone Number!
- Start by making a call on the Avianca Airlines phone number that is stated on the website.
- After all the voice instructions, you get to see the greetings from Avianca Airlines experts and then ask your concern.
- Explain to them the issues for which you have contacted.
Hence after you have contacted the live experts at Avianca Airlines' phone number, we hope that your issue has been resolved. These experts are 24/7 active and also give assistance in various languages.
What is the phone number for Avianca Airlines?
Step by Step guide for What is the phone number for Avianca Airlines:
If you wish to contact Avianca Airlines and you wish to do the same with the help of calling them for any kind of query or problems that you are facing, you can do so with the help of the below-mentioned points.
- Visit the official website of Avianca Airlines.
- On the top right corner of the webpage, locate three horizontal lines.
- Click on that, a drop-down menu will appear.
- Locate ‘Contact us’ under the section of Can we help you and click on that.
- Once you do, on the following page, it will showcase different methods of contacting Avianca Airlines.
- Scroll down, you’ll find an option of ‘Call Us’.
- Select your country in the section box and click on search.
- The phone number for your country will be showcased.
Therefore, you can resolve the queries you are facing by contacting Avianca Airlines Phone Number with the help of the above-mentioned measures.
Call to Avianca representataive:
Choose your location and find out our phone numbers regarding find any solution:
- Barranquilla (+57) 5330-2030
- Bogota (+57) 1401-3434
- Delayed, lost, or damaged baggage 01 800 095 8722
- Cali (+57) 2321-3434
- Call Center Toll-Free (+57) 018000-953-434 Toll-free from lan lines
- Medellin (+57) 4444-3434
Find Avianca Airlines live person locations
Find the Avianca offices we currently have open.
Avianca Unicentro Armenia Address (Carrera 14 #6-02 Unicentro Mall)
Phone number (+57) (6) 731 49 37 ext 761
Schedule (Monday to Saturday from 10:00 a.m to 1:00 p.m - 2:00 p.m to 7:00 p.m)
Centro Armenia Address (Carrera 13 # 21-34 Local 1)
Phone number (+57) 3204766015
Schedule (Monday to Friday 8.00 a.m. to 6.00 p.m. Saturday 9.00 a.m. to 12.00 p.m.)
Portal del Quindio Address (Avenida Bolívar # 19N - 46 Local N250 - C.C. Portal del Quindío)
Phone number (+57) 3135580767
Schedule (Monday to friday 10:00 a.m. a 2:00 p.m. 3:00 p.m. a 8:00 p.m; Saturdays 10.00 a.m. a 2:00 p.m. Sunday: 3:00 p.m. a 7:00 p.m.)
How to contact Avianca Airlines for email support?
Are you struggling with doubts related to the Avianca Airlines reservations? In case yes then you have a choice to reach out to the support team of the airline and let them know about your doubts related to the reservations.
Contacting the customer service team of Avianca Airlines via email
If you are juggling with reservation-related doubts then take the help of Avianca Airlines email support and find out about the reservation-related doubts.
- First of all, find the official email id of Avianca Airlines and then try to ping them about the doubts in relation to the reservations.
- Now create a brief email and send it on the support id of the Avianca Airline and wait till the customer care team resolves it.
The support team of Avianca Airlines will respond to your doubts immediately and then you can keep coordinating with you over email only, till your doubts are not fully fixed.
Does Avianca Airlines have live chat support?
Do Avianca airlines provide the option of live chat to the passengers?
Avianca airlines have now been gaining significance for the topmost services it renders to the passengers. You can now make the booking in this airline to enjoy some. Despite the services, you can still face some issues in this airline that can create trouble for the passengers in traveling. For this, they need the support of the customer support persons to get your issues rectified.
Avianca Airlines Live Chat option is available for the passengers to get the solution to the issues you are facing in this airline. The passengers question about this and enquire whether the airline has a live chat option. Well, the answer is yes to this question.
Getting to the live chat option:
- You need to go to Avianca airlines' official website and then to the bottom of the home page.
- You will see the icon of "Headphone" at the bottom right side of the page.
- Click on that and hit the option of "Webchat."
You can chat with the live chat person.
How do I get in touch with the Avianca customer service representative?
Benefits of contacting Avianca customer service representative
Avianca Airlines is best known for its customer support that is provided by certified experts. You can call them any time to clear your doubts regarding Avianca Airlines. There are several ways through which you can get in touch with them. Some of the methods are calling on the phone number, sending them an email, and asking about your doubt, you can also do a live chat with them. The experts will revert back to you within 24-48 hours.
The Avianca customer service representative is always available for their customers day and night. This is the plus point for all those passengers who board Avianca Airlines. Also, they are readily available to clear all the difficulties related to Avianca Airlines.
Assistance provided by Avianca Airlines customer service representative
- They are easily available for you, i.e., they provide 24/7 assistance.
- Ready to resolve all your queries within a minute.
- They are available via live chat, email, and phone numbers.
Feel free to call the support team of Avianca Airlines at any time.
How do I check my Avianca Airlines flight status?
How will you check Avianca Airlines Flight Status?
Once the reservation is being done, you should make sure to keep an eye on the flight status so that you will be aware of when the flight is taking off. And if you have booked on Avianca Airlines and wish to check the flight status then take the help of the following mediums.
Mediums to check on the flight status on Avianca Airlines
If you are looking for the methods to find how do I check my flight then follow the below-given hacks.
On the website of the airline
- To check on the flight status, you can go to the website of the airline and tap on the manage booking section.
- Now enter the booking number plus the name of the passenger and look for the flight details.
- Next, try to see the updated flight status under the flight details.
Call on the helpline number
If the website of the airline of Avianca Airlines does not work then you also have an option to call on the helpline number.
Are Avianca Airlines still flying?
Yes, the airline is offering flights to all the destinations where it operates the flights. You can book tickets online or by calling customer service to get flight tickets. In case you wonder about making a flight reservation on Avianca Airlines, you can go through the given instructions:
- First of all, you need to go to the website of Avianca Airlines.
- There you need to choose the flight type like roundtrip.
- Then enter the flight details like date, destinations, number of passengers, and search flights.
- From the available options, choose a suitable flight, and proceed.
- Also, provide the required details, and go to the payment section.
- Once you reach there, provide all the details and complete the purchase.
This is how you can make reservations on Avianca Airlines. In case you find any kind of problem while doing the above step, you can call Avianca Airlines to book tickets. The Avianca reservation support team member always will help you thoroughly without any hassle. So, dial the number and book tickets anytime from anywhere.
Do Avianca flights refundable?
Step by Step Guide on are Avianca flights refundable
If you have a ticket reserved with Avianca airlines but under certain circumstances, you no longer will be able to fly with the reservation that you already have then no worries, you can easily get a refund on your ticket with the help of the below-mentioned measures;
- Login or continue as a guest on the official website of Avianca airlines.
- Click on the section ‘Manage my Booking’
- Once you do, it will open a new drop-down section.
- Enter your Reservation number and the last name of the Passenger name.
- Once you input the credentials, click on CONTINUE.
- Once you do, it will showcase all the flights you have reserved in your name.
- Select the unused flight for which you want to claim the refund.
If you have a booking with the help of your LifeMiles ticket, then you can claim a refund with the help of Call Avianca Airlines. By making a phone call to the refund department of Avianca airlines, you can claim your refund as well.
Note: Lifemiles tickets cannot be canceled or modified online, you want to contact at the Avianca/Taca phone number (1-800-284-2622).
Can I get in touch at Avianca via WhatsApp?
Can we seek the help of the customer support person of Avianca through WhatsApp?
Despite enjoying top-notch services in Avianca airlines, the passengers can face issues in this airline. They hunt for different methods to get in touch with the customer support executives. Now, between these, one question that strikes them is whether this airline provides the help of customer care executives through WhatsApp or not? Yes, the airline endows the passengers with the Avianca WhatsApp Customer Service. Let us see how you can get in touch with the Avianca Airlines team:
Contacting the customer support executives via WhatsApp:
- The first step is to go to its official website and then to the “Contact us” page.
- Then you will have to scan the code on the cell phone and click on the image opening your WhatsApp. You can also add the official number to the contacts +57 3114006797.
This is how you can get the services of the customer team via WhatsApp. You can get the best services from their side.
Is Avianca call center service available 24 hours?
Does Avianca call center service available 24 hours?
Avianca is a Colombian airline. It is headquartered in Bogota Colombia. It operates on both domestic & international routes. The fleet size of this airline is around 80 plus & destinations covered by it are around 110 plus. Now if you are looking for the Avianca Call Center 24 Horas so that you can get instant solutions from customer care or not.
Then you must know these points that will give you information related to it;
• The services are available from Monday to Sunday
• And it is open 24 hours a days
• We help the customers to solve their doubts that you have related to your flight easily & quickly through our chat.
What time does Avianca customer service close?
Avianca Airline's services are 24/7 round the clock & you can get in touch with them through various ways like live chat, email, phone number, etc. And the time closing of call center services depends upon the nature of the different airlines that function in a very different way.
Is PNR the same as the confirmation number?
Yes, the PNR or the Confirmation number is the same as a one but called differently. These both are the codes that are very helpful for finding the customer's trip details by typing in the boxes where it is to fill. Now if you want to know that how to get your Avianca Airlines Reservation Number so that you get your details or boarding pass printed.
Then for that, you need to follow these steps that will lead you to get your reservation number;
- At first, you need to visit the official website of the Avianca airline
- Now you have to sign in with your username & password
- After that on the left corner you will get three bars, just click on them
- Now there you have to click on any one option like my bookings or manage my bookings
- There you will see the details of your flight booking
In that, there will be written your reservation number which will be around 14 to 16 alpha-numeric.
How much does Avianca Airlines charge for baggage?
Guide on how much does Avianca charge for baggage
Avianca Airlines is one of the old players in the aviation industry and has kept a good name when it comes to the point of providing the best possible comfort to its passengers to varied international and domestic locations. If you are planning to fly with Avianca and you wish to know the charge for the baggage;
Baggage Charge with Avianca Airlines
The charge for baggage are mentioned below;
- On International flights which you’ll be taking with Avianca Airlines
- On the 1st bag (between the weight of 23-32kgs) - 100 dollars per bag.
- If the first bag weighs (between 32-45kgs) - 160 dollars per bag.
- On the 2nd bag (less than 23kgs) - 40 dollars per bag.
- If the 2nd bag weighs (between 23-32kgs) - 100 dollars per bag.
- If the 2nd bag weighs (between 32-45kgs) - 160 dollars per bag.
Thus, the above-mentioned points will help you get a better understanding of the topic of Avianca baggage, if you still have queries you can contact Avianca baggage customer service for further queries.
How do I make a complaint to Avianca Airlines?
In case you have made reservations with Avianca Airlines and unfortunately, you have had to face unexpected circumstances with the airline, you can file a complaint to Avianca in this regard. Strict action shall be initiated against the authorities if found guilty.
Here are the steps which shall guide as to how to lodge a complaint to Avianca Airline-
- Go to the webpage of Avianca Airlines
- Then find the Help section
- You shall find ways to connect to the customer care
- The email address is mentioned there on the page, where you can type in your issue.
- Make sure your issue is explained elaborately and to the point.
- Do ask for a reply from the support team within a specific time frame
In case there is a delay in the response from the team, you can contact Airlines via phone.
Which cities does Avianca Airlines fly to?
The tickets of Avianca Airlines flights are offered to many destinations around the world. New York City, Lima, Paris, Los Angeles, London, Mexico City, Miami, Barcelona, San Salvador, Santiago, and more are the major cities where Avianca Airlines flights operate.
Visit, for more help
- Avianca FAQs
- Avianca suggestions and complaints
- Avianca online solutions
- Avianca compensations
- Contact us page
- Your booking
- Flight status
- Avianca LifeMiles
- Manage your booking
- Additional Baggage
- Deals and offers
- How can we help you?
Also, get :
- Is Avianca refunding Cancelled flights?
- Is Avianca a good airline?
- How do I get in touch with Avianca?
- How do I talk to someone at Avianca?
- ¿Cómo me comunico con Avianca?
- ¿Cómo comprar boletos en Avianca?
- How long do Avianca refunds take?
- How do I redeem an Avianca voucher?
- How do I request a call back from Avianca?
- How do get a hold of Avianca?
- How do I ask a question at Avianca?
- How do I get through to Avianca?
Customer service: 1 (800) 284-2622
Baggage tracking: 1 (877) 428-4478
Alliance: Star Alliance
Subsidiaries: Avianca El Salvador, Avianca Ecuador, more
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