How do I request a call back from Avianca?

Avianca airlines are one of the most respected airlines in the world. It has remarkable inflight services coupled with the exquisite range of cuisines which it has to offer. Are you planning to book a flight with Avianca, or are you thinking of doing so? Whatever is the case, you are heading in the right direction.

However, there are certain circumstances when you need to contact the airlines’ customer service. It is precisely for this reason that you have landed on this page. Below are the ways through which you can make a call-back request from Avianca. Kindly follow the guide mentioned below-

Through Phone Support-

  • Go to the official website of Avianca airlines.
  • Locate the customer service tab and click on it.
  • The page redirects you to the contact us tab.
  • There you have to select the Phone support option.
  • Once you click on it, the customer service number gets displayed, and you have to make a call on it.
  • Once connected, choose your preferred language.
  • Then the IVR gives out the various menu options according to which you have to make a selection.
  • Select the option that suits your requirement, and then you are eventually connected to the representative.
  • Once connected, convey your issue to him/her and wait for the resolution.
  • If you are satisfied with the resolution, disconnect the call. If you are not, then get a call back request from Avianca.

The above-mentioned procedure enables you to contact Avianca.

Via Live Chat-

  • Go to the website of Avianca and locate the customer service tab and click on it.
  • The page redirects you to the customer service page.
  • There you find the option of Live chat on which you have to click.
  • As you click on it, a window pops up on the far left corner of your screen.
  • In the chat window, the chatbot offers you various topics to choose from. You have to select the one which matches your query or problem.
  • You have to keep selecting the prompts in the window till you are connected to a live chat agent.
  • As soon as you are, the live chat agent asks preliminary questions to verify your identity, after which you can convey your issue to the agent.


The agent then helps you give the resolution to your problem. If you are satisfied with it, you can close the chat window. If not, you can escalate the matter by asking for a call back from Avianca customer service.

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