How to make a complaint to Cathay Pacific?

Almost everyone holds a dream of traveling via plane nowadays. Who does not want to travel by a mode of transportation where they can talk to the clouds floating outside the window? Everyone would! This is what air travel is for. 

All the airlines believe in delivering the most effective and satisfactory customer service to their customers. Cathay Pacific is especially known for the different ways through which it offers customer service to its customers. So, when you have booked a flight with an airline, there might be a number of reasons for you to contact it, you may have some issues, some queries or you may even want to make a complaint. If that’s the case with you and you are wondering how do I complain to official Cathay Pacific, then you have come to the right place. Continue reading to know the entire process. 

How do I complain to the official Cathay Pacific?

Air travel has made traveling easier for people. When you travel via plane, you can really reach your destination in no time. It is convenient, comfortable and now it has become affordable as well. Airlines have been working really hard  in making the air journey for people more posh and comfortable. Airlines also take the matter of customer service seriously. 

Steps to make a complaint to Cathay Pacific

If you have had a bad experience on your journey with Cathay Pacific, or you were mistreated by anyone who is a working member of Cathay Pacific, or if you have any other complaint regarding anything, then you hold a complete right to make a complaint to the official Cathay Pacific customer service. Let’s see how you can make a complaint to Cathay Pacific. 

  1. Go to the official website of Cathay Pacific. 

  2. When you reach the homepage, scroll down to reach the bottom of the page. 

  3. Find the “About Us” section and choose the option of “Contact us and FAQs”. 

  4. You will reach the Contact Us page of Cathay Pacific. 

  5. Scroll down the Contact Us page to find the “Others” heading. 

  6. Under the “Others” heading, you will see the option of “Complaints, Compliments, Enquiries and Suggestions”, click on that. 

  7. After reaching the “Complaints, Compliments, Enquiries and Suggestions” page, you can choose the topic you want to make a complaint about from the list of different topics given there. 

Complaint via online Feedback Cathay Pacific

Follow the above-mentioned steps to make a complaint to Cathay Pacific about the issue you have been dealing with. You may also make a complaint by filling out the “Feedback Form”. Let’s see how to make a complaint via Online Feedback Form-

  1. Go to the “Complaints, Compliments, Enquiries and Suggestions” page of Cathay Pacific by following the above-mentioned steps. 

  2. You will find the option of “Submit form”. Click on that, and after that, you will have to choose whether you are filling that form for yourself or someone else. 

  3. After choosing whom you are filling the form for, follow the further steps to fill the form and submit it. The customer support team will contact you as soon as possible. 

So, follow the above-mentioned steps to make a complaint via Online Feedback Form or just go to Cathay Pacific website and make a complaint there.

Complain via Letter or Fax

You can also complain to The airline's customer support by Writing or sending FAX. Via Worldwide Address, Cathay Pacific: Head Office: Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong. 

How do I contact Cathay Pacific customer care?

Global Contact Centres
For PLDT landline & Smart Mobile: 180011102720. 24 hours a day, 7 days a week.
For Globe: 180089094024. 24 hours a day, 7 days a week.
From oversea countries: +63 2 8271 3622 +63 2 8271 3622. (overseas charge may apply)

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