How do I complain to United Airlines?

Many passengers complain about the last-minute United flight cancellation and wish to reach out to customer care services to file a complaint for the inconvenience caused.

If you wish to complain about United's services and are wondering: 'How do I complain to United?' Then you can refer to the procedure mentioned in the forthcoming section.

Find the complete procedure to file a complaint to United Airlines

People can either file their complaint by filing a complaint form or by reaching customer care services directly. A detailed description of each approach is given below. Customers are free to use any of the alternatives according to their convenience.

Via complaint form:

This is the online approach to make a complaint to united airlines. To use this option, customers need to follow the particular instructions given below and proceed:

  • Visit the official United Airlines website.
  • Now login into your existing United website using your registered id and password.
  • Navigate to the help center by scrolling to the extreme bottom of the page.
  • Once you reach the help page, you need to click on the United Airlines complaints and refunds form link.
  • As the form opens, fill in all the mandatory information & your type of feedback.
  • You must provide a brief description of your experience in the space provided and attach all the supporting documents by clicking the link icon.
  • You need to mention the medium to contact you back and finally end the process by hitting the submit button.
  • After submitting your request, you will be reverted to your registered united email address within a few days.

Offline procedure to complain to United Airlines:

Customers can also reach the customer care services of United to file a complaint. For this, any of the following approaches can be utilized by the customers:

Via phone number:

They must dial the official phone number of the airline: 1-800-864-8331 at their operating hours, and once the call gets connected to an automated voice, they need to press one of the options from the IVR menu to get connected to the corresponding person. You can easily discuss your issue with the customer care service representative

Via live chat:

Customers can use the alternative of live chat to register their complaints. To use this option following steps must be carefully followed:

  • Start the process by visiting the official United airlines website.
  • Now navigate to the help center page from the main menu bar.
  • To proceed further, you need to login into your account using your credentials.
  • Next, click on the live chat icon. 
  • Once the chat box opens, you can type your issue and click on the send button.

Soon you will be assisted by a live representative with whom you can discuss your issue & if you are not satisfied with the solution, you can even use the United Airlines customer service email complaint facility to draft and drop your complaint.

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