How Long is The Wait Time for Delta Airlines?

In case you have booked a flight according to your plan with Delta airlines. Airlines provide a specific time frame in which you need to wait while your ticket gets confirmed. According to the airline, if you call customer service, it takes around two to three hours. But don't worry, the major airline in the United States provides world-class service from delta customer service experts.

You can connect with the customer service executive through the different methods mentioned below:

  • Via chat: the chat service provides you with a chat box in which you can text your issue to the online chat assistant. The assistant will forward your complaint to the airline authority, and according to your details, the customer service representative will connect with you back.
  • Via phone call: you will get the toll-free number 1800 123 6645 or  1-802-400-2642. dialing this number will connect you with the customer service executive directly. The calling process will provide you with a response while talking to the airline personnel. And it is safe and secure as all the calls get recorded for verification inspection purposes only.
  • Via mail: the mail service is one of the convenient ways of complaining to airlines regarding your issues. You can attach the relative document to send to the airline authority at the official email address  charter@delta.com. The airline customer service staff will respond to your complaint and reply to you back.

How long does it take Delta to respond to a complaint? 

Delta Airlines will process your complaint within 30 days of receiving it; after that, the airline will provide you with a response within 60 days. And if you are a disabled person, then the airline will receive your complaints within 30 days. You can complain to delta Airlines through phone calls and email. 

Why are Delta hold times so long?

Generally, the airline provides a minimum of 2 days to respond, but sometimes the response can be delayed due to the rush and peak season. Moreover, it is based on the method you have used while issuing a complaint, such as through mail; it can take the next 48 hours to resolve your query; if you do not receive any response, you need to wait for another 24 hours.The airline faces a rush of calls, creating traffic at telephone lines. Moreover, after the pandemic, delta Airlines experienced heavy call volumes.

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