How Do I Complain To Air NZ?

Air NZ is a flag carrier of New Zealand that flies to 30 domestic and 18 international destinations. They provide three-star certified services to their customers and are well-known in the market for their customer service team. 

Suppose you had a trip with Air NZ airline, and onboard you faced an issue in relation to legroom. Because of the poor service of the staff as feel, you feel disgusted and wish to make a complaint with the customer service team of Air NZ. in such a case, you can go through the information given below, which will help you with How Do I Complain To Air NZ. Read the given information through which you can get the required assistance. 

Raise a query through the complaint/feedback form. 

The basic step to making a complaint is through the complaint/ feedback form. Any passenger would try to reach out to these forms first and then make a complaint. To proceed with the same, you can follow the procedure as follows: 

  • Land on the webpage of Air NZ www.airnewzealand.com
  • Scroll the page down and tap on the Help & Contacts option. 
  • You will get forwarded to the contact page. On this page, convolute to the contact us option. 
  • Here, tap on the forms option. You will get a form; fill it up and then submit it. 
  • The team shall get back to you within a couple of days with a solution. 

Make a complaint over a call with the customer service team. 

You can also raise a complaint through a phone call regarding your issue. You can call them and talk with an executive to register your issue, after which a service ticket is opened, and you get a solution for the raised complaint. If you look to make a complaint, you must find the phone number by following the steps as follows: 

  • Reach out to the contact us option on the homepage. 
  • You will get the number associated. Dial the same at 00 64 9 357 3000 or 1-802-400-2642, and then get through the IVR process so that you can talk with a representative to help you. 

Bottom Line- If you have queries after reading through the information above about the Air New Zealand Complaints Process, you can surf through the webpage and seek assistance. 

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